Job Description

Job Description

Job Description

Position: Front Desk Agent

As a Front Desk Agent, hours of operation mid-shift and evening-shift. Assistance of Guests and Guest services to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agentcontributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Ensure that all Guest complaints managed, recorded, and resolved promptly
• Support the Night Auditor with all Front Desk and accounting related duties
• Produce nightly reports, as required
• Inform Departments of special requests, early/late departures, room changes and other Guest requests
• Maintain good communication and work relationships in all hotel areas
• Act in accordance with fire, health and safety regulations and follow the correct procedures when required
• Deliver attentive, courteous, and efficient service to all guests during check‑in, throughout their stay, and at checkout, while upholding the highest standards of service and hospitality.
• Accurately process guest charges, collect payments, and adhere to all cash-handling standards in accordance with established SOPs
• Manage guest mail, calls, and messages with the utmost respect for privacy and a high level of professionalism
• Serve your role and Team in an environmentally-conscience manner.
• Other duties as assigned by Supervisor.
• Flexibility to work days, nights, weekends, and holidays as required by hotel operations.

Required Skills and Requisites

Job Requirements

Front Desk Agents are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow:

• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Flexibility to respond to a range of different work situations
• Ability to stand and walk for extended periods of time.
• Ability to lift up to 25 pounds frequently and up to 50–100 pounds occasionally.
• Flexibility to work days, nights, weekends, and holidays as required by hotel operations.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Knowledge of the hospitality industry
• High level of IT Proficiency

The anticipated hourly rate is $18.00 per hour.  At Palette Hotels, we are dedicated to creating and sustaining meaningful hospitality careers for our associates. We support our associates with highly competitive salaries, outstanding health, benefits, extensive training and development programs, promotion within the organization, and a positive team-based culture where people make the difference.

Palette Hotels, is an equal opportunity employer with policies prohibiting unlawful discrimination on the basis of any protected classification under applicable local, state and/or federal laws, which can include race, color, creed, sex, national origin, age, veteran status or physical or mental disability unrelated to job requirements.

Palette Hotels policies also provide for a drug-free workplace, where the use, possession, or influence of illegal drugs or alcohol while on company time is generally prohibited. An employee's use (or abuse) of legally prescribed medication may also implicate company policy, where it impairs judgment or work performance or otherwise creates workplace safety risks.

Palette participates in E-Verify to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the Everify website.

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